We provide business process outsourcing (BPO) and staff augmentation to help companies scale operations efficiently.
We partner with teams, including bilingual professionals in US, Colombia and Venezuela, to work alongside your internal team to deliver services like:
Sales support, inbound & outbound campaigns
Customer service and call center operations
Call automation and CRM integration (including Vicidial and other systems)
Back office processing and administrative support
Specialized vendor and operator coordination for international clients
Through strategic partnerships, we can also scale rapidly for larger clients, connecting additional agencies as needed
Why Calima + Digiplus
Experienced teams across LATAM and the U.S., familiar with international business norms
Transparent processes and oversight from Calima leadership
Ability to integrate BPO operations directly with your CRM, ERP, or e-commerce systems
Flexible engagement: monthly retainers, project-based, or hybrid models
Perfect For
Startups and SMEs looking to scale sales and operations
International companies seeking cost-effective, high-quality operational support
Organizations wanting to integrate call centers, sales automation, or back office workflows
Seasonal projects and variable workloads
How It Works
Intake & Assessment – We evaluate your operations and define roles or processes to outsource
Staffing & Onboarding – Assign experienced agents or contractors, fully trained and integrated
Ongoing Management – We supervise operations, provide reporting, and optimize processes continuously
Clients can purchase services directly or contact our team to discuss tailored BPO/augmentation solutions.
