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​Building Connections: Understanding Customer Relationships


You’ve defined your Value Proposition, Customer Segments, and Channels. Now it’s time to think about Customer Relationships — how your business interacts with, supports, and retains your customers


Questions to Answer

  • How will you establish initial contact with customers?

  • How will you provide ongoing support?

  • Which interactions are personal, automated, or community-driven?

  • How will you retain customers and encourage loyalty?



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